- What is Performance Management:
- Standards of Performance and Behaviour:
- Types of Performance
- Achieving results through others
- Improving individual performance
- Motivation – The Vital Ingredient:
- Different people with different needs
- The value of ongoing performance management
- Evaluating progress and achievement
- Maintaining flexibility to business change
- Recognising and closing performance gaps
- Revising standards
- The role of coaching in performance management
- Giving constructive feedback and praise
- Link to appraisals