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Conflict Management

  • Defining Conflict
  • Conflict generation exercise
  • Definition of conflict
  • Causes of conflict at work and socially
  • Finding common ground
  • Stages in Conflict
  • Establishing the 5 stages of conflict
  • How can we stop conflict escalating?
  • Changing our understanding of the situation
  • Personal Conflict Handling
  • How others view our conflict handling style
  • Using the styles to minimise conflict
  • Conflict Management Techniques
  • Reviewing our current conflict situations
  • The need to become more assertive


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