- Defining Conflict
- Conflict generation exercise
- Definition of conflict
- Causes of conflict at work and socially
- Finding common ground
- Stages in Conflict
- Establishing the 5 stages of conflict
- How can we stop conflict escalating?
- Changing our understanding of the situation
- Personal Conflict Handling
- How others view our conflict handling style
- Using the styles to minimise conflict
- Conflict Management Techniques
- Reviewing our current conflict situations
- The need to become more assertive