- Introduction to Change Management
- Why does change fail?
- How do people react to change?
- Developing a Case for Change.
- Stakeholder’s impact, influence, concerns and potential resistance to change.
- Assessing the readiness for change.
- Defining the principles on which the change will be managed.
- Developing a change management plan.
- Identifying change agents and defining their roles.
- Developing a communication strategy and plan.
- Creating a reinforcing change process.
- Managing the challenges that arise in initiating and sustaining change.