Quality Management

  • The concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas
  • The core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus
  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality
  • Principles into practice
  • Commitment and involvement
  • To the customer – improved quality
  • To employees – increased satisfaction
  • To the organisation – better performance

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